Frequently Asked Questions

A: We offer a wide range of equipment, including marquees, cocktail furniture, dance floors, tables, chairs, lighting, and decorative items. Check our Hire Store for our full inventory.

A: Absolutely! We encourage clients to visit our premises to see the equipment in person. Please contact us to schedule a visit.

A: Unfortunately, we do not offer marquee hire as a standalone option. Our marquees are reserved for clients seeking a complete package that includes furniture, lighting, and other essential items. As we stock a limited number of marquees, we reserve them for clients who require a comprehensive service.

A: Marquee prices quoted on our website are for guidance only. Some setups require marquees to be weighted, which incurs additional costs. Pricing also varies based on the size, location, and specific site requirements. Please contact us for an accurate quote tailored to your event.

A: For larger events, we recommend booking up to one year in advance to ensure we have the stock available to meet your needs. We do stock large quantities of many different products, so if you need to plan your event in a shorter time frame, feel free to ask—it's always worth checking! We have many people booking smaller events just a few weeks out. This is not a problem, provided we have the stock and can logistically make it happen.

A: For events held at private properties, we can typically arrange for delivery of your items a few days prior to your event, provided the equipment is available. Please note that this is subject to availability. Allowing early delivery helps us manage our schedule more effectively, especially on weekends when delivery times can be tighter.

A: Our pricing is very transparent and is clearly displayed on each product. We are not the type of company to hide our pricing or create arbitrary prices based on your event type. For example, while some companies may charge a premium for weddings or other special occasions, that is not the approach we take. Our prices are consistent and fair across all events. The only time our pricing varies is based on the duration of the hire.

A: Yes, for all Perth-based deliveries, we have a minimum product hire spend of $330. Given the costs of staff labour, fuel, and other expenses, it’s not feasible to service orders below this amount. Please note that separate minimum spend requirements apply for ceremonies or events requiring same-day collection. Contact us for more details.

A: Every event is different, so we determine delivery fees based on factors like location, complexity, and timing. As a guide, delivery starts from $75 each way. For larger orders, including tables, chairs, dance floors, lighting, and cocktail furniture, Perth-based delivery begins at $250each way. Additional charges may apply for difficult access or events with strict time constraints.

A: Yes, there is a setup and pack-down fee, typically ranging from $50 to $150, depending on the complexity of the setup. Higher fees apply for larger events requiring extensive setup and pack-down services. Please contact us for an exact quote.

A: We accept various payment methods, including credit/debit cards, bank transfers, and PayPal. Full payment is required prior to delivery of the booking. Please note that credit card payments will incur additional processing fees.

A: We require a 25% non-refundable deposit to secure a booking. The remaining payment is due 28 days prior to the event date. While we don't enforce the 28days, we ask that full payment be finalised at least 10 days before the event.

A: Yes, absolutely! We can create a custom ceremony package tailored to your vision. Head to our hire store to explore our range, or book a free in-house consultation to start planning your perfect setup.

A: We have a minimum product spend of $550 product hire for ceremonies, along with a $330 fee for delivery, setup, and collection.

A: If your ceremony finishes after 5 PM, there is an additional fee which starts from $88 for after-hours collection CBD based.

A: Yes, Sundays attract an additional fee of 25%.

A: As a general rule, we do not operate on public holidays and are unable to provide delivery, setup, pack-down, or collection services on these dates. The only exception is for ceremonies held on private properties, where items can be delivered 1–2 days before the event and collected after the public holiday. This option is subject to availability and must be arranged with our team in advance. If your wedding falls on a public holiday or long weekend, please contact us to discuss whether your venue and event logistics are suitable for this arrangement.

A: Unfortunately, we no longer service beach ceremonies. Over the years, we have encountered numerous logistical and safety challenges, including limited truck access, long transport distances through soft sand, extreme summer temperatures and difficulties protecting hire items from wind and environmental conditions. While we no longer provide beach ceremony setups, we are happy to recommend alternative coastal and waterfront venues throughout Perth that offer easier access and a similar aesthetic.

A: Unfortunately, we no longer service beach ceremonies. Over the years, we have encountered numerous logistical and safety challenges, including limited truck access, long transport distances through soft sand, extreme summer temperatures and difficulties protecting hire items from wind and environmental conditions. While we no longer provide beach ceremony setups, we are happy to recommend alternative coastal and waterfront venues throughout Perth that offer easier access and a similar aesthetic.

A: Yes, we do not set up dance floors near gravel or in areas that have the potential to cause damage to the flooring, such as dirt, uneven surfaces, or overly wet conditions. These factors can lead to instability and potential damage to the dance floor. To ensure the best experience for your event, please discuss your venue and any specific location concerns with us prior to the setup.

A: In most cases, yes. However, hire items must be stored in a secure location and protected from theft, weather and damage. Certain venues may require same-day collection, while some private properties may be eligible for overnight hire arrangements.

A: We strongly recommend all couples have a wet weather backup plan in place with their venue. For safety reasons and to protect our hire inventory, certain items cannot be installed or used in wet weather conditions. This may include selected ceremony chairs, rugs, carpets, dance floors, timber furniture, signage and styling elements. Where possible, Black Label Events will discuss suitable wet weather alternatives with the client prior to installation. However, if weather conditions change suddenly, site conditions become unsafe, or the client cannot be contacted, Black Label Events reserves the right to substitute hired items with alternative products that we deem suitable for the conditions. If a client chooses to proceed outdoors in wet weather against our recommendation, Black Label Events reserves the right to refuse installation of any item that may become unsafe, damaged, unstable or unsuitable for use. The safety of our team, your guests and the protection of our hire equipment will always take priority.

A: Deliveries and collections scheduled on public holidays may be subject to limited availability and additional staffing charges. While we will always do our best to accommodate event requirements, public holiday deliveries, collections, setup services and after-hours work are not guaranteed and may need to be arranged well in advance. If your event falls on or around a public holiday, we recommend discussing logistics with our team as early as possible so suitable delivery and collection arrangements can be confirmed. Additional fees may apply for public holiday labour, after-hours services and venue-specific requirements.