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Frequently Asked Questions

Welcome to Our FAQ Page!

At Black Label Events, we understand that planning an event can be a complex and sometimes overwhelming process. That’s why we’ve compiled this FAQ section as a quick guide to assist you in finding the information you need quickly and easily. Whether you’re looking to hire equipment for a large-scale festival, a corporate event, a wedding, or a private gathering, we are here to help you every step of the way.

Our goal is to provide transparent pricing, exceptional service, and a wide range of products to ensure your event is a success. While this FAQ section is designed to give you a general overview, we always recommend contacting us directly for a more accurate quote tailored to your specific needs.

Thank you for considering Black Label Events. We look forward to working with you!

General Information

Q: What types of events do you cater to?

A: We provide event hire services for a variety of occasions, including large-scale festivals, business conferences, graduation ceremonies, weddings, and private parties.

Q: How can I book your services?

A: You can book our services through our website by filling out the inquiry form, or you can call us directly at 0427179473 (During business hours) 0400213236 (After Hours) to discuss your needs. We always prefer the first point of contact to be via email. This way, we can gain a good understanding of your requirements, event details, date, and location.

Q: What is your response time?

A: We strive to respond to all inquiries within 24 hours. If an inquiry is sent on Friday afternoon, you can expect a reply by Monday mid-morning at the latest. If you haven't received a response within this timeframe, please contact us immediately, and we will assist you as soon as possible.

Q: What are your opening hours?

A: We are open by appointment only. Appointments can be made as early as 6 AM, Monday to Friday. Weekends during busy periods can be difficult, but it never hurts to ask. If we can accommodate, we will!

Q: Do you offer after-hours collection?

A: Yes, we can collect furniture at any time required after your event. However, please be aware that there are additional charges for after-hours collection. If you need this service, just let us know, and we will accommodate your request.

Q: Do you provide delivery and setup services?

A: Yes, we provide delivery, setup, and removal services for all hired equipment. Customer collection is rarely offered due to several reasons. Our warehouse isn't always manned, making it difficult to allocate time for customer collection. Additionally, our product insurance is void if items are collected by customers. By handling logistics ourselves, we can ensure better care of our products.

Q: Do you travel for events?

A: Yes, we travel all over Western Australia. Please note that we have minimum product hire spend starting at $2,500 for events outside of Perth. Margaret River region minimum product hire spend of $5500

Equipment Hire

Q: What types of equipment do you offer for hire?

A: We offer a wide range of equipment, including marquees, cocktail furniture, dance floors, tables, chairs, lighting, and decorative items. Check our Hire Store for our full inventory.

Q: Can I view the equipment before hiring?

A: Absolutely! We encourage clients to visit our premises to see the equipment in person. Please contact us to schedule a visit.

Q: Can I hire a marquee only?

A: Unfortunately, we do not offer marquee hire as a standalone option. Our marquees are reserved for clients seeking a complete package that includes furniture, lighting, and other essential items. As we stock a limited number of marquees, we reserve them for clients who require a comprehensive service.

Q: How is marquee pricing determined?

A: Marquee prices quoted on our website are for guidance only. Some setups require marquees to be weighted, which incurs additional costs. Pricing also varies based on the size, location, and specific site requirements. Please contact us for an accurate quote tailored to your event.

Booking Timeline

Q: How soon should we book?

A: For larger events, we recommend booking up to one year in advance to ensure we have the stock available to meet your needs. We do stock large quantities of many different products, so if you need to plan your event in a shorter time frame, feel free to ask—it's always worth checking! We have many people booking smaller events just a few weeks out. This is not a problem, provided we have the stock and can logistically make it happen.

Q: How long is the hire period?

A: For events held at private properties, we can typically arrange for delivery of your items a few days prior to your event, provided the equipment is available. Please note that this is subject to availability. Allowing early delivery helps us manage our schedule more effectively, especially on weekends when delivery times can be tighter.

Pricing and Payment

Q: How are your prices determined?

A: Our pricing is very transparent and is clearly displayed on each product. We are not the type of company to hide our pricing or create arbitrary prices based on your event type. For example, while some companies may charge a premium for weddings or other special occasions, that is not the approach we take. Our prices are consistent and fair across all events. The only time our pricing varies is based on the duration of the hire.

Q: Do you have a minimum hire spend?

A: Yes, for all Perth-based deliveries, we have a minimum product hire spend of $330. Given the costs of staff labour, fuel, and other expenses, it’s not feasible to service orders below this amount. Please note that separate minimum spend requirements apply for ceremonies or events requiring same-day collection. Contact us for more details.

Q; What are your delivery fees?

A: Every event is different, so we determine delivery fees based on factors like location, complexity, and timing. As a guide, delivery starts from $75 each way. For larger orders, including tables, chairs, dance floors, lighting, and cocktail furniture, Perth-based delivery begins at $250each way. Additional charges may apply for difficult access or events with strict time constraints.

Q: Do you charge for setup and pack down?

A: Yes, there is a setup and pack-down fee, typically ranging from $50 to $150, depending on the complexity of the setup. Higher fees apply for larger events requiring extensive setup and pack-down services. Please contact us for an exact quote.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, bank transfers, and PayPal. Full payment is required prior to delivery of the booking. Please note that credit card payments will incur additional processing fees.

Q: What are your payment terms?

A: We require a 25% non-refundable deposit to secure a booking. The remaining payment is due 28 days prior to the event date. While we don't enforce the 28days, we ask that full payment be finalised at least 10 days before the event.

Ceremonies

Q: Can we design a custom ceremony package to suit our needs?

A: Yes, absolutely! We can create a custom ceremony package tailored to your vision. Head to our hire store to explore our range, or book a free in-house consultation to start planning your perfect setup.

Whats is the minimum spend for ceremonies?

A: We have a minimum product spend of $550 for ceremonies, along with a $330 fee for delivery, setup, and collection.

Q: What are the additional charges for after-hours collection for ceremonies?

A: If your ceremony finishes after 5 PM, there is an additional fee which starts from $88 for after-hours collection CBD based.

Q: Is there a surcharge for Sunday Ceremonies?

A: Yes, Sundays attract an additional fee of 25%.

Service Limitations

Q: Do you service beach ceremonies?

A: Unfortunately, we no longer service beach ceremonies. Over the years, we have encountered numerous challenges that have made this increasingly difficult and quite dangerous. These challenges include finding parking for a large truck during busy summer months, transporting heavy furniture down long paths through hot sand on scorching days, ensuring the security of the furniture, and managing the movement of people from the client’s ceremony spot. Given these issues and more, we made the decision that it is best for us not to offer this service. However, there are many beautiful spots throughout Perth for your ceremony. If you need assistance in finding your dream location, please don’t hesitate to contact us, and we’ll be happy to help!

Q: Are there any restrictions on where dance floors can be set up?

A: Yes, we do not set up dance floors near gravel or in areas that have the potential to cause damage to the flooring, such as dirt, uneven surfaces, or overly wet conditions. These factors can lead to instability and potential damage to the dance floor. To ensure the best experience for your event, please discuss your venue and any specific location concerns with us prior to the setup.
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