Black Label Events Pty Ltd
17 Robinson Ave Belmont, 6104, Western Australia
Email: info@blacklabelevents.com.au
Privacy Policy
Effective Date: 1st January 2026
At Black Label Events Pty Ltd (“Black Label Events”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, including through our website, enquiries, consultations, bookings and event hire services.
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Who We Are
Black Label Events Pty Ltd
Website: www.blacklabelevents.com.au
Email: info@blacklabelevents.com.au
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
2. What Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
Personal Information
- Full name
- Email address
- Phone number
- Delivery address or event location
- Company or organisation name (if applicable)
Event & Booking Information
- Wedding or event date
- Venue details
- Event location
- Hire items and preferences
- Styling or event requirements
- Delivery, setup and collection information
- Consultation notes and communication history
Payment & Transaction Information
Where applicable, we may collect billing information, invoicing details and payment-related information. Credit card details are generally processed securely through third-party payment providers and are not stored by us.
Website & Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage information
- Pages visited and time spent on site
- Referral sources
This information helps us improve our website and customer experience.
3. How We Collect Information
We may collect information when you:
- Submit an enquiry through our website
- Request a quote
- Contact us via email, phone, SMS or social media
- Book a consultation
- Place a booking or hire order
- Interact with our website through cookies and analytics tools
We may also collect information from third parties where reasonably necessary, such as wedding planners, venues, coordinators or authorised representatives acting on your behalf.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide quotes
- Process bookings and event hire services
- Coordinate deliveries, collections and event logistics
- Communicate regarding your booking or consultation
- Improve our products, services and customer experience
- Send booking updates and service-related communications
- Conduct research and website analytics
- Meet legal, accounting and regulatory obligations
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
- Understand how visitors use our website
- Analyse website traffic and performance
- Improve content and navigation
- Deliver relevant advertising and remarketing campaigns
We may use analytics and advertising tools such as:
- Google Analytics
- Meta Pixel
- Advertising and remarketing platforms
Most web browsers automatically accept cookies, but you can adjust your browser settings to refuse cookies if you prefer. Please note that doing so may affect website functionality.
6. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to operate our business and deliver services, including to:
- Delivery and logistics providers
- Wedding planners, venues or coordinators (where relevant to your booking)
- Professional advisers, accountants or legal advisers
- IT, hosting, software and cloud service providers
- Marketing and analytics providers
- Payment processors
- Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure digital systems
- Restricted access to sensitive information
- Password-protected software and devices
- Trusted third-party service providers
While we take reasonable precautions, no method of online transmission or electronic storage is completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Deliver our services
- Manage bookings and customer relationships
- Meet legal, taxation and accounting obligations
- Resolve disputes or enforce agreements
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
9. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct inaccurate information.
To make a request, please contact:
We may need to verify your identity before processing requests.
10. Third-Party Websites
Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies separately.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue promptly.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect business, legal or operational changes.
Any updates will be published on this page, and the updated version will take effect immediately upon publication.